Account Verification and Why It Protects You
Verification is how we make sure your account and your wallet belong to the same person. It stops anyone else from requesting a payout using your balance. We ask for a national ID or passport photo and a selfie — standard documents you already have on your phone. Once we review and approve the submission, your account is fully unlocked for withdrawals.
We aim to process verification submissions as quickly as the document quality allows. A clear, well-lit photo of your NID front and back is all we need to move things along without asking you to resubmit.
- Upload your national ID — Take a clear photo of your NID or passport, both front and back, and upload via the account verification section inside your profile.
- Submit a selfie — Hold your ID next to your face for the selfie step. Make sure the ID text is readable and your face is clearly lit before you submit.
- Wait for approval — Our team reviews the documents. We notify you inside the account once verification is approved. Resubmission is only needed if images are unclear.
- Withdrawals unlocked — A verified account lets you request payouts without additional checks. Your balance can move freely to your bKash, Nagad or Rocket wallet.